Shipping & Delivery

Last updated: July 2025

Where We Ship

We currently deliver to:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

(Need us somewhere else? Email info@pawfresh.co and we’ll try to help.)

Cost & Speed

Service Cost Estimated Transit*
Free Priority $0.00 3-7 business days

 

*business days exclude weekends and public holidays. Rural areas may add 1-2 days.

Order Processing

  • Same-day fulfillment for orders placed before 1 p.m. EST (Mon-Fri).

  • Orders after 1 p.m. or on weekends/holidays ship the next business day.

  • You’ll get a tracking email as soon as your label prints.

Tracking & Updates

  • All parcels include door-to-door tracking.

  • Tracking may take up to 24 hours to activate after the first scan.

  • If your link shows no movement after 48 hours, contact us and we’ll investigate.

Customs & Duties

  • US, UK, AU, and NZ customers pay zero import duties on PawFresh under current pet-supplement thresholds.

  • Canadian orders may incur GST/HST; UPS or Canada Post will bill you directly if applicable. PawFresh is not responsible for these local fees.

Address Accuracy

Please double-check your shipping details at checkout. We cannot reroute parcels once they leave our warehouse. Returned packages due to address errors can be reshipped for a $5 fee or refunded minus original outbound cost ($5).

Lost or Damaged Parcels

  • If tracking shows “delivered” but you can’t find the package, wait 24 hours and check with neighbors first—90 % of the time it turns up.

  • Still missing? Email support within 7 days and we’ll file a carrier claim. Approved claims receive a free replacement or full refund — your choice.

  • Items damaged in transit? Send a photo of the damage and packing slip; we replace or refund within 48 hours.

Holiday & Sale Periods

Black Friday/Cyber Monday and year-end holidays may add 1-2 business days to processing because of high volume. We’ll post real-time alerts on the banner bar if delays exceed 48 hours.

Questions?

Reach our Happiness Team any time at info@pawfresh.co or +1-512-555-1234. We answer within one business day — usually much faster.

PawFresh — Fresh guts. Happy pets.

Got questions? We've got you covered!

How fast will I see results?

Most pets have firmer stool in 48 hours and a fully calm tummy by Day 7.

Is PawFresh safe for both dogs and cats?

Yes. Our formula is vet-reviewed, food-grade, and gentle for pups and kitties alike.

What’s the right dose?

Use the marked dropper: 1 ml per cup of food for dogs, 0.5 ml for a 10-lb cat. One bottle lasts a month for a 50-lb dog.

Do I need to change my pet’s food?

No. Keep the diet the same—the enzymes and probiotics do the work.

Does it taste or smell?

It has a mild chicken-broth flavor. Picky eaters usually lick the bowl clean.

How should I store the bottle?

Room temperature, away from direct sunlight. No refrigeration needed.

What if my pet is on medication?

Check with your vet first. Our drops are natural, but it’s smart to confirm.

What countries do you ship to?

United States, Canada, United Kingdom, Australia, and New Zealand.

How long does shipping take?

Free Priority Shipping arrives in 3-7 business days to all five regions.

How does your 30-day empty-bottle guarantee work?

If you’re not happy within 30 days, email us. Keep the bottle and get a full product refund.

My tracking link shows no movement—what now?

Give it 24 hours to update. Still stuck? Email info@pawfresh.co and we’ll investigate.

Can I return an unopened bottle?

Yes—within 30 days. We’ll send a prepaid label (US/CA) or a local return address for UK, AU, NZ.

Still have questions? Reach the Happiness Team at info@pawfresh.co or +1-512-555-1234.