Returns & Refunds
Last updated: July 2025
30-Day Empty-Bottle Guarantee
Use PawFresh drops for up to 30 days. If you’re not thrilled with firmer stool and calmer tummies, email us — keep the bottle — and we’ll refund the product price in full.
What We Cover
| Situation | Our Solution |
|---|---|
| Unsatisfied within 30 days | Full product refund |
| Bottle leaked, broken, or item missing | Free replacement in 48 h |
| Wrong item shipped | Correct item free or full refund |
| Unopened bottle, bought by mistake (≤30 days) | Return for refund (see below) |
Third-party or wholesale purchases follow seller terms.
Quick Return Steps – Unopened Items
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Email info@pawfresh.co with your order #.
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Receive prepaid label (US/CA) or local return address (UK, AU, NZ).
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Mail within 7 days of label issue.
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Refund triggers once the carrier scans your return.
Shipping fees are non-refundable unless we made the error.
Refund Timing
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Approval: 1-3 business days after request or return scan
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Bank processing: 5-10 business days
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Confirmation email sent at each stage
Damaged or Lost in Transit
Send a photo (or stalled tracking link) within 7 days of delivery scan — we’ll reship or refund.
Order Edits & Cancellations
Orders placed before 1 p.m. EST ship the same day. Email us ASAP for changes; once shipped, use the return steps above.
Need Help?
Mon–Fri 9 a.m.–6 p.m. EST
📧 info@pawfresh.co | 📞 +1-512-555-1234
PawFresh — Fresh guts. Happy pets. Guaranteed for 30 days.
Got questions? We've got you covered!
How fast will I see results?
How fast will I see results?
Most pets have firmer stool in 48 hours and a fully calm tummy by Day 7.
Is PawFresh safe for both dogs and cats?
Is PawFresh safe for both dogs and cats?
Yes. Our formula is vet-reviewed, food-grade, and gentle for pups and kitties alike.
What’s the right dose?
What’s the right dose?
Use the marked dropper: 1 ml per cup of food for dogs, 0.5 ml for a 10-lb cat. One bottle lasts a month for a 50-lb dog.
Do I need to change my pet’s food?
Do I need to change my pet’s food?
No. Keep the diet the same—the enzymes and probiotics do the work.
Does it taste or smell?
Does it taste or smell?
It has a mild chicken-broth flavor. Picky eaters usually lick the bowl clean.
How should I store the bottle?
How should I store the bottle?
Room temperature, away from direct sunlight. No refrigeration needed.
What if my pet is on medication?
What if my pet is on medication?
Check with your vet first. Our drops are natural, but it’s smart to confirm.
What countries do you ship to?
What countries do you ship to?
United States, Canada, United Kingdom, Australia, and New Zealand.
How long does shipping take?
How long does shipping take?
Free Priority Shipping arrives in 3-7 business days to all five regions.
How does your 30-day empty-bottle guarantee work?
How does your 30-day empty-bottle guarantee work?
If you’re not happy within 30 days, email us. Keep the bottle and get a full product refund.
My tracking link shows no movement—what now?
My tracking link shows no movement—what now?
Give it 24 hours to update. Still stuck? Email info@pawfresh.co and we’ll investigate.
Can I return an unopened bottle?
Can I return an unopened bottle?
Yes—within 30 days. We’ll send a prepaid label (US/CA) or a local return address for UK, AU, NZ.
Still have questions? Reach the Happiness Team at info@pawfresh.co or +1-512-555-1234.